1. Scope of This Policy
This Payment & Refund Policy explains how payments, purchases, subscriptions, cancellations, chargebacks, and refunds are handled for paid Plammix products, features, and services (“Paid Services”). It forms part of the Plammix Terms of Service.
This Policy applies only when Plammix or an authorized payment provider offers a product or feature for a fee. Some purchases may also be subject to additional terms presented at the time of purchase, including the rules of an app store, payment processor, or third-party platform.
2. Paid Services
Plammix may offer optional paid features, subscriptions, digital products, premium services, or other products for purchase. The specific features, prices, duration, and availability of a Paid Service will be displayed before you complete a purchase.
We may add, modify, replace, or discontinue Paid Services over time. The availability of any particular Paid Service does not guarantee that it will remain available indefinitely.
Unless otherwise stated at the time of purchase, payment for a Paid Service gives you access only to the rights or benefits expressly described for that product. You do not acquire ownership of the Plammix Service or its intellectual property by making a purchase.
3. Prices, Currency and Taxes
Prices for Paid Services are displayed before purchase. The currency, taxes, fees, and final amount payable may depend on your location, payment method, platform, and applicable law.
Where taxes are required by law, they may be included in the displayed price or added during checkout. Your bank, card issuer, mobile carrier, or payment provider may also charge fees that are outside Plammix's control.
We may change prices for future purchases or future subscription periods. Unless required by law, price changes do not affect a transaction that has already been completed for its purchased term. If a recurring subscription price changes, we may provide notice when required by applicable law.
5. Subscriptions and Automatic Renewal
If Plammix offers a recurring subscription, the subscription may renew automatically at the end of each billing period unless you cancel before the applicable renewal date.
The billing period, renewal price, and cancellation instructions will be presented at or before the time of purchase. You are responsible for managing your subscription through the method made available by Plammix, the applicable app store, or the relevant payment provider.
Canceling a subscription generally prevents future renewals but does not automatically create a refund for amounts already charged, except where required by law or expressly stated in this Policy. Unless otherwise stated, you may continue to receive the subscription benefits until the end of the current paid billing period.
6. Cancellation
You may cancel an eligible recurring Paid Service at any time using the subscription management tools provided through Plammix, the platform where the purchase was made, or another method identified during purchase.
To avoid the next renewal charge, cancellation should be completed before the applicable renewal date. Deleting the Plammix application from your device does not necessarily cancel an active subscription.
If you purchased through a third-party platform such as an app store, that platform may control cancellation, billing, and refund processing. You must follow the procedures required by that platform.
7. Refund Eligibility
Refund eligibility depends on the type of Paid Service, the method of purchase, the amount of use or consumption of the purchased digital feature, the reason for the request, and mandatory rights under applicable law.
Plammix may consider refunds when there has been an unauthorized charge, a duplicate charge, a technical failure that prevented delivery of a Paid Service, or another issue caused by a material error attributable to Plammix or an authorized payment provider.
A refund may be denied when a Paid Service was delivered and substantially used, when the purchase was made by an authorized user and the reason is simply a change of mind, when the request is fraudulent or abusive, or when applicable law does not otherwise require a refund.
Nothing in this Policy limits a refund, cancellation, withdrawal, or consumer right that cannot legally be waived under the law that applies to you.
8. Digital Content and Immediately Delivered Features
Many Plammix Paid Services may consist of digital content, digital services, or features that are delivered immediately after purchase. Where applicable law permits, a refund right may be affected when you expressly request immediate access or performance and acknowledge that a statutory cancellation or withdrawal right may be lost or limited after delivery begins.
Any consent or acknowledgment required by applicable law will be requested separately at the appropriate stage of the purchase process. If local law gives you a non-waivable right to cancel or receive a refund, that right will continue to apply regardless of this Policy.
10. Technical Problems
If a Paid Service was not delivered or did not work as described because of a technical problem, we may ask you to work with our support team to troubleshoot the issue before a refund is approved.
Where reasonably possible, we may first restore access, correct the technical problem, replace the affected digital service, or otherwise provide the purchased benefit. If we cannot reasonably resolve a material problem, a full or partial refund may be considered where required by law or appropriate under the circumstances.
A technical problem caused by an unsupported device, modified software environment, internet outage, third-party platform failure, or circumstances outside Plammix's reasonable control may not automatically qualify for a refund.
11. How to Request a Refund
To request a refund directly from Plammix, contact us through the official support or payment contact channel and include as much relevant information as possible.
Your request should normally include your Plammix account identifier or contact information, the date and amount of the charge, the payment or transaction identifier, the product or feature purchased, and a clear explanation of the reason for the request.
If the purchase was processed by an app store or another third-party platform, you may need to submit the request directly through that platform. Plammix cannot always issue a refund for a transaction that is controlled entirely by a third-party billing system.
12. Review of Refund Requests
We review refund requests individually or through applicable automated payment procedures. We may request additional information where necessary to verify ownership of an account or payment transaction and to investigate fraud or abuse.
We aim to review requests within a reasonable period, but the time required may vary depending on the payment method, complexity of the request, availability of supporting information, and the involvement of third-party payment providers.
Submitting a refund request does not guarantee that a refund will be approved. If a request is denied, you may have additional consumer or dispute rights under applicable law or through your payment provider.
13. Refund Timing
If a refund is approved, we will initiate the refund through the original payment method or another method permitted by the applicable payment system and law.
The time it takes for funds to appear in your account depends on your bank, card issuer, payment provider, currency, and payment network. Processing times outside Plammix's direct control may vary.
We are not responsible for delays caused by banks, payment processors, app stores, financial institutions, currency conversion, or other third parties after a refund has been successfully initiated.
14. Chargebacks and Payment Disputes
If you experience a payment problem, we encourage you to contact Plammix first so that we can investigate and attempt to resolve the issue.
If you initiate a chargeback or payment dispute, we may provide relevant transaction and account information to the payment provider to respond to the dispute. Where permitted by law, access to the related Paid Service may be temporarily limited while the dispute is under review.
Fraudulent, knowingly false, or abusive chargeback activity may result in suspension or termination of access to Paid Services and may lead to further action where permitted by law.
15. Third-Party Purchases
Purchases made through Apple, Google, Microsoft, or another third-party marketplace or payment platform may be governed by that platform's payment, cancellation, and refund rules.
Where a third party is the merchant of record or controls billing, Plammix may be unable to directly process a refund. In those cases, the relevant platform's procedures and mandatory consumer laws will apply.
Platform names and availability may change over time, and the rules shown during the purchase process will apply to the transaction.
16. Promotional Offers and Free Trials
Promotional prices, introductory offers, and free trials may be subject to additional conditions presented when the offer is made.
Unless otherwise stated, promotional benefits are personal, non-transferable, and may not be exchanged for cash. We may limit eligibility or availability to prevent fraud, abuse, or repeated misuse.
If a free trial automatically converts into a paid subscription, the conversion date and price will be presented as required by applicable law. You must cancel before the stated deadline to avoid a renewal charge, subject to applicable law and platform rules.
17. Changes to This Policy
We may update this Payment & Refund Policy when our products, payment methods, legal obligations, or business practices change.
When we make changes, we will update the “Last updated” date at the top of this page. Material changes may be communicated through the Service or by another appropriate method where required by law.
The version of this Policy that applies to a transaction is generally the version in effect at the time of that transaction, except where a change is required or permitted to apply differently under applicable law.
18. Contact Us
If you have questions about a payment, purchase, cancellation, or refund, please contact Plammix through the appropriate official channel.
Plammix Payments
Email: payments@plammix.xyz
Website: plammix.xyz
When contacting us about a transaction, please do not send full payment card numbers or other highly sensitive payment credentials by email.